Effective 11 July 2026

Terms of Service

These Terms of Service govern your use of the Kawenge Health Services (“KHS”) online platform (“the Platform”). By creating an account or booking a consultation you agree to these Terms.

1. Eligibility

The Platform is available only to patients physically located in Papua New Guinea. In-person mobile clinic consultations (K130 adult, K110 child) are further limited to Port Moresby (National Capital District), which we verify at the time of booking through your device location.

2. Nature of the service

KHS provides telehealth and in-person primary medical care. Telehealth is not suitable for medical emergencies. In an emergency, please call your nearest hospital or emergency service immediately.

3. Registration

You must create an account with a valid Gmail address or another verified email, provide accurate bio-data, and a valid PNG National ID or passport before booking. Falsifying your identity or location is a breach of these Terms and may be reported under the PNG Cybercrime Code Act 2016.

4. Fees and payment

• Telehealth consultation only — K90.
• In-person (adult, Port Moresby) + telehealth review — K130.
• In-person (child, Port Moresby) + telehealth review — K110.
• Specialist telehealth consultation — K200 (first follow-up review with blood tests included; any further review of the same case is K100).
• Follow-up review of the same case — 50% of the initial consultation fee (K45 telehealth, K55 child, K65 adult).
• Your doctor discharges you when no further follow-up is required; review fees only apply while a case remains open.
• The K130 / K110 online fee does NOT include treatment, medications, laboratory or radiology tests, medical referral report fees or logistics. Those are charged separately after the in-person consultation.
• Payment is by card or by mobile/internet bank transfer. Bank-transfer receipts must be uploaded and are subject to admin approval before the appointment is confirmed.
• Invoices are issued to your account and emailed from accounts@kawengehealth.com.

5. Insurance

Kawenge Health Services is not currently affiliated with any insurance provider in PNG. Patients proceed with self-payment until further notice.

6. Medical records and consent

By using the Platform you consent to KHS storing your medical data in confidence and using it solely for the delivery of your care. You retain autonomy over that data (see the Privacy Policy and Patient Confidentiality Agreement).

7. Cancellations and refunds

You may cancel a booking up to 2 hours before the appointment for a full refund. No-show or late cancellations are non-refundable. Where KHS is unable to deliver the consultation, a full refund is issued.

8. Acceptable use

You agree not to misuse the Platform (including scraping, sharing your account, uploading malicious content, or impersonating other people). Violations may result in immediate suspension.

9. Limitation of liability

The Platform is provided on a best-effort basis. KHS is not liable for indirect or consequential loss arising from Platform downtime or third-party network failure. This clause does not exclude liability that cannot be excluded under PNG law.

10. Governing law

These Terms are governed by the laws of Papua New Guinea and the exclusive jurisdiction of the PNG courts.

11. Contact

Questions: info@kawengehealth.com.